July 31, 2008
Interview with Communispace about C3 and the Industry

Before I left my position as project manager for the Consortium, I was fortunate enough to have a chance to correspond with the folks at Communispace about some of the Consortium's research and perspective on the current media landscape.

For those who don't know of Communispace, they are a company based in the Boston area that creates private, invitation-only communities that allow brands to converse directly with a small group of targeted people, who take part in an ongoing community that Communispace maintains. I've written about Communispace before here, and Judy Walklet represented the company in a discussion at our spring retreat.

As part of the interview, I said:

"I think it's crucial for businesses to understand that the world doesn't operate in what we call in media studies a "technological determinist" mindset. Avoiding significant engagement in today's digital world is increasingly dangerous for many businesses' survival, but just as perilous, or maybe more so, is the "gee whiz fever"--the disease which causes companies to believe they are smart and innovative if they try every new technology that comes along, without putting substantial thought into the strategy and purpose behind those digital decisions and offerings.

We're looking to return the favor soon with Manila Austin from Communispace. I conducted an interview with her awhile back that I'm hoping to post soon here on the C3 site. They're a company helping to lead the dialogue about what community really means, considering that it's a term that's thrown around a lot these days, especially by "Web 2.0" companies.

Sam Ford is a research affiliate with the Consortium and Director of Customer Insights with Peppercom. He also writes for PepperDigital.